Cookie Policy
Effective March 1, 2026
This Cookie Policy explains how PersonaTrain, Inc. ("PersonaTrain," "we," "us," or "our") uses cookies and similar tracking technologies when you visit our website and use our platform (collectively, the "Service"). This policy should be read alongside our Privacy Policy, which explains how we collect and use personal information more broadly.
What Are Cookies
Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website operators information about how their site is being used.
Cookies can be "first-party" (set by the website you are visiting) or "third-party" (set by a domain other than the one you are visiting). They can also be "session" cookies (deleted when you close your browser) or "persistent" cookies (remaining on your device for a set period or until you delete them).
How We Use Cookies
We use cookies and similar technologies for the following purposes:
- Authentication: To recognize you when you sign in and maintain your session as you navigate the platform.
- Security: To protect your account and detect potential security threats, fraud, or abuse.
- Preferences: To remember your settings and preferences, such as language, theme, and notification choices.
- Analytics: To understand how visitors interact with our website and platform, which pages are most popular, and where users encounter issues.
- Performance: To monitor and improve the speed and reliability of our Service.
Types of Cookies We Use
Essential Cookies
These cookies are strictly necessary for the Service to function. They enable core features such as user authentication, session management, and security protections. Without these cookies, the Service cannot operate properly. Essential cookies cannot be disabled.
| Cookie | Purpose | Duration |
|---|---|---|
pt_session | Maintains your authenticated session | Session |
pt_csrf | Protects against cross-site request forgery | Session |
pt_consent | Stores your cookie consent preferences | 1 year |
Functional Cookies
These cookies enable enhanced functionality and personalization. They remember choices you make, such as your preferred language, theme, or display settings, so you don't have to reconfigure them each time you visit. If you disable these cookies, some features may not work as expected.
| Cookie | Purpose | Duration |
|---|---|---|
pt_preferences | Stores UI preferences (theme, layout) | 1 year |
pt_locale | Remembers your language preference | 1 year |
Analytics Cookies
These cookies help us understand how visitors use our website and platform. They collect information about page views, navigation paths, time spent on pages, and error encounters. This data is aggregated and anonymized, meaning it cannot be used to identify you personally. We use this information to improve our Service and identify areas where users need better support.
| Cookie | Purpose | Duration |
|---|---|---|
_ga | Google Analytics, distinguishes unique visitors | 2 years |
_ga_* | Google Analytics, maintains session state | 2 years |
Third-Party Cookies
Some cookies on our site are placed by third-party services that we use to enhance functionality and understand usage. These include:
- Google Analytics: Provides aggregated website usage statistics. Google's privacy policy is available at policies.google.com/privacy.
- Intercom: Powers our in-app support chat. Intercom's privacy policy is available at intercom.com/legal/privacy.
We do not allow third-party advertising cookies on our Service.
Managing Cookies
You have several options for managing cookies:
- Cookie Consent Banner: When you first visit our website, you can choose which categories of non-essential cookies to accept or reject.
- Browser Settings: Most browsers allow you to view, manage, and delete cookies through their settings. Note that blocking essential cookies will prevent the Service from functioning properly.
- Opt-Out Links: You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Please note that disabling cookies may limit your ability to use certain features of the Service.
Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our practices. We will post the updated policy on this page with a new effective date. For significant changes, we will provide additional notice through our website or by email.
Contact Us
If you have questions about our use of cookies, please contact us:
- Email: privacy@personatrain.ai
- Address: PersonaTrain, Inc., 548 Market Street, Suite 35000, San Francisco, CA 94104
