Question 1

Can I switch plans?

Accepted Answer

Yes! You can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle, and we'll prorate any differences.

Question 2

What counts as a learner?

Accepted Answer

A learner is any individual who has access to practice scenarios. Admins and authors who only create content don't count toward your learner limit.

Question 3

Is there a free trial?

Accepted Answer

We offer a 14-day free trial on our Professional plan so you can experience the full platform. No credit card required to start.

Question 4

How does billing work?

Accepted Answer

We bill monthly or annually (with a 20% discount for annual plans). All plans include unlimited scenario practice sessions, you only pay based on learner count and features.

Question 5

What's included in support?

Accepted Answer

Starter includes email support (48-hour response). Professional includes priority email and chat support. Enterprise includes a dedicated success manager and 24/7 support with SLA guarantees.

Question 6

Can I get a custom plan?

Accepted Answer

Absolutely! If you have unique needs around learner count, custom integrations, or specific compliance requirements, contact our sales team for a custom enterprise plan.

Feature	Starter	Professional	Enterprise
Learners	Up to 25	Up to 100	Unlimited
Scenarios	5	Unlimited	Unlimited
Text Chat	Unlimited	Unlimited	Unlimited
Audio Chat	Unlimited	Unlimited	Unlimited
Video Chat	500 min/mo	2,500 min/mo	Unlimited
Custom Characters
Knowledge Base Upload
Real-Time Evaluation
Analytics & Reporting	Basic	Advanced	Custom + LMS
SSO / SAML
Dedicated Success Manager
SLA Guarantees
Support	Email (48hr)	Email + Chat	24/7 + SLA

Simple, Transparent Pricing

Starter

Professional

Enterprise

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